Refunds And Returns
We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the conditions outlined below.
📦 Returns
You may return items within 30 days of delivery. To be eligible, the item must be unused, in its original condition, and in the original packaging. Certain items such as personal care products, perishable goods, or customized items may not be eligible for return.
🧾 Proof of Purchase
A receipt or proof of purchase is required to process any return. Please do not send your item back without contacting us first.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. Shipping costs are non-refundable.
🔍 Inspection
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method.
💳 Refunds
Approved refunds are issued within a few business days after inspection. Processing times may vary depending on your payment provider.
🔄 Exchanges
We replace items only if they are defective or damaged. If you need an exchange, please contact us with details and photos if applicable.
❌ Non-Returnable Items
Certain items cannot be returned, including clearance items, gift cards, and specific categories defined at the time of purchase.
⏱ Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account and contact your payment provider. If the issue persists, contact us for assistance.
📞 Contact Information
VELOCE SOURCING LLC
111 NE 1st Street, 8th Floor #8519, Miami, FL 33132
Email: info@velocesourcing.com
Phone: +1 786 605 0316